Segway XChange 1.1.0

The XChange application represents a comprehensive, mobile-compatible platform designed to streamline the operational functions of Segway dealerships. Its user-friendly interface provides retailers with the ability to efficiently oversee inventory, process orders, handle warranties, schedule test rides, and manage service requests—all from a single mobile device.

Unlike traditional B2B portals that can be complex and cumbersome, XChange simplifies these processes by placing advanced control capabilities directly into the hands of store managers and employees. Through dedicated admin and employee logins, users can seamlessly access essential store functions from any location. Administrators can update store details for use in Segway’s dealer locator and the O2O “Click and Collect” system, facilitating online ordering with local delivery options. Automated alerts notify retailers when customers request test rides, enabling prompt follow-up and scheduling. The platform also allows rapid search and placement of inventory orders, quick filing of warranty claims, and straightforward financial management with just a few taps.

Beyond sales, XChange enhances customer service capabilities. Service technicians and mechanics can access manuals, instructional videos, technical bulletins, and search exploded-view schematics to identify and order replacement parts efficiently.

The core goal of XChange is to foster a seamless, profitable interaction between retailers and the Segway brand. It aims to support a positive customer experience by integrating critical operational functions into an intuitive mobile platform.

• Manage store location details, hours, and contact information
• Easily update existing inventory records
• Identify and order new inventory swiftly
• Track order status with real-time updates
• File warranty claims rapidly—typically under 90 seconds
• Manage and process O2O “Click and Collect” orders
• Handle test ride requests efficiently and schedule appointments
• Access financial reporting and settle commissions
• Provide after-sales support including technical documentation and parts ordering
• Integrate smoothly with common POS systems
• Utilize an intuitive icon-based interface for ease of use